Shipping Policy

At Molnara, we are committed to delivering your order as smoothly and efficiently as possible.

If you have any questions, please contact us at:
support@molnara.store

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

During periods of high demand, processing times may extend up to 5 business days.

Once your order has been processed, you will receive a confirmation email with shipping details.

2. Delivery Times

Estimated delivery times:

  • United Kingdom: 7–12 business days

  • Europe: 7–14 business days

  • International: 7–15 business days

Please note that delivery times are estimates and may vary depending on location, customs, and carrier conditions.

3. Shipping Methods

We work with reliable logistics partners to ensure safe delivery, including:

  • International carriers (such as DHL, FedEx, UPS)

  • Local postal services depending on your region

The shipping method will be selected based on your location and availability.

4. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions on selected regions or products.

5. Tracking Information

Most orders include tracking information.

Once your order has been shipped, you will receive a tracking number via email.

Please allow a few days for tracking updates to become active.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other related fees may apply.

These charges are the responsibility of the customer and vary depending on the destination country.

7. Delivery Issues

If you experience any issues with your delivery, please contact us within 48 hours of the expected delivery date.

We will work with the carrier to resolve the issue as quickly as possible.

8. Address Accuracy

Please ensure that your shipping address is correct at checkout.

Molnara is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

9. Delivered Orders

If tracking confirms that your order has been delivered, Molnara is not responsible for lost or stolen packages.

We recommend contacting your local carrier for further assistance.

10. Delays

While we strive to deliver all orders on time, delays may occasionally occur due to factors outside our control, including:

  • High demand periods

  • Carrier delays

  • Customs processing

We appreciate your understanding in such cases.

For any further questions, please contact us at:
support@molnara.store