Refund & Return Policy

At Molnara, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.

For any questions regarding your order, please contact us at:
support@molnara.store

1. Return Eligibility

To be eligible for a return, items must:

  • Be unused and in original condition

  • Have all original tags attached

  • Be returned in the original packaging

We recommend contacting us before returning any item to ensure a smooth process.

2. Return Request

To initiate a return, please email us at support@molnara.store with your order details and reason for return.

All returns must be approved before being sent back.

Items returned without prior authorization may not be accepted.

3. Return Period

You may request a return within 14 days of receiving your order.

Once your return is approved, we will provide instructions for returning your item.

4. Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method

Refunds are typically processed within 5–10 business days after approval, depending on your payment provider.

5. Exchanges

If you wish to exchange an item (e.g. size or color), please contact us.

We will do our best to accommodate exchanges depending on product availability.

6. Return Shipping

  • The cost of return shipping may be the responsibility of the customer unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

We will resolve the issue as quickly as possible.

8. Order Cancellation

Orders can be canceled before they are processed or shipped.

If your order has already been shipped, you may return it following our return procedure.

9. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Personalized or custom-made items

10. Delivered Orders

If tracking confirms that an order has been successfully delivered to the address provided at checkout, Molnara is not responsible for lost or stolen packages.

If you experience an issue, we recommend contacting your local carrier.

11. Important Notes

  • Items must be handled with care and returned in a resellable condition

  • We reserve the right to refuse returns that do not meet our policy

If you have any questions, feel free to contact our support team:
support@molnara.store